Privacy Policy & Data Security

Last updated: October 2026 • RasoHi

1. Overview & Commitment

RasoHi ("RasoHi Platform") is committed to protecting your privacy, data security, and rights under applicable laws, including India's Digital Personal Data Protection (DPDP) Act and international privacy standards.

Whether you operate a registered home kitchen or order authentic home-cooked meals as a customer, we respect your rights to transparency and data control.

2. Information We Collect

We collect essential information to facilitate home meal ordering, dispatch, and kitchen management:

• Account Information: Name, verified mobile phone number, email address, and profile picture.
• Kitchen & Chef Data: Kitchen name, FSSAI registration number, hygiene certifications, dish menus, photos and videos, lead times, and payout bank/UPI details.
• Delivery Details: Apartment/society block, flat number, gate entry instructions, and your location when you set your address location (only while you use the app — never in the background).
• Messages & Reviews: Chat messages with chefs or customers, and ratings/reviews you post.
• Payment Data: Transaction logs, order amounts, and payment IDs processed by our payment gateway, Cashfree (PCI-DSS compliant). We NEVER see or store card numbers.
• Device Data: A push-notification token for your device, and crash/diagnostic reports to fix bugs.

3. How We Use Your Data

Your data is strictly processed for legitimate platform operations:

1. Fulfilling orders, calculating batch delivery routes, and scheduling chef preparation.
2. Settling kitchen wallet payouts and processing customer refunds.
3. Facilitating masked in-app chat between customers, chefs, and delivery partners without revealing personal phone numbers.
4. Resolving support tickets raised with our support team.
5. Ensuring food hygiene safety and preventing fraudulent activity.

4. Privacy Controls & Number Masking

We build privacy into every workflow:

• Number Masking: When contacting a chef or delivery partner, phone numbers remain completely hidden and routed via virtual masking or encrypted in-app chat.
• Kitchen Address Control: Chefs can choose to display their society name while keeping exact flat numbers private from public listing search.
• Identity Preferences: Chefs and customers can toggle identity privacy settings directly in their account profile.

5. Data Sharing & Third Parties

We DO NOT sell your personal information. Data is shared only with:

• Assigned Delivery Partners: Only the delivery address and gate notes needed during an active order.
• Service providers that run the app on our behalf: Cashfree (payments), Google Firebase (phone number verification and push notifications), Expo (push notification delivery), Sentry (crash reports), and Cloudflare (photo and video storage).
• Regulatory & Legal Authorities: Only when required by law or food safety regulations (e.g. FSSAI verification).

6. Your Rights & Data Control

You maintain complete control over your personal data:

• Right to Access & Export: Request a copy of your transaction logs, kitchen listings, and profile data.
• Right to Rectification: Update or correct inaccurate information in your profile settings.
• Account Deletion: Delete your account any time from Profile → Delete Account, or request it at https://rasohi.anvyaai.com/delete-account. Your name, phone number, addresses, photos, reviews, bank details and device tokens are erased; order records are kept only in anonymised form, as required for tax and accounting.

7. Contact Data Protection Officer

If you have questions, privacy concerns, or data requests, please contact our Data Protection Officer:

Email: privacy@rasohi.com
Support: Open a ticket under "Account & Safety" in Help & Support
Address: Anvya AI Solutions Pvt. Ltd., Artha SEZ, Tech Zone IV, Greater Noida West, Uttar Pradesh, India.